3 Cimberwood Drive, Cragieburn, 3064
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3 Cimberwood Drive, Cragieburn, 3064
The booking schedule and any special arrangements made during the reservation process will determine when your cleaner will arrive. When Arvo Cleaning confirms your appointment, they usually provide you an anticipated arrival window.
To help us provide the best service:
Remove any clutter or personal items.
Secure valuables.
Inform us of any specific areas you’d like us to focus on.
Every one of our cleaners has their own cleaning materials and equipment. However, you are more than welcome to leave a specific item or piece of equipment out for the cleaning if you would like it used in your house. It is recommended that our cleaners use different garments for bathrooms, kitchens, and common spaces, and that they disinfect and replace all sponges and clothing in between appointments.
Please be aware that most of our cleaners drive, and they will have a small step ladder for sections that are higher up. Some of our teams use public transportation, which is excellent for work in cities with limited parking, but they don’t bring a step ladder. Please let us know before scheduling your service if you require a crew with a step ladder.
Please be aware that parking is necessary for our cleaning crews. Please be sure to get in touch with us and let us know if you reside in the central business district or in a location where parking is challenging. You can also let us know if there is public parking available or if we may utilize a private automobile parking space. In addition to the service, any parking fees will be charged. There can be extra fees if the available parking is more than 100 meters from your home.
Please be aware that there will be a cancelation fee if there is no parking available and no public parking spot is found (we usually search for up to 20 minutes).
We can try to assign one of our few cleaning crews that take public transportation to your clean if you let us know in advance. To assist us in scheduling this for you, please be as flexible as possible with your start time.
You have complete control over whether you stay for the service, allow the cleaner in and go, or choose not to be present at all. You are more than welcome to use a key or lockbox to grant your cleaners access. Please be aware that when the house is free of people and pets, our cleaners often perform at their best.
The office can be reached by phone, text message, or email. We are open from 6 a.m. to 6 p.m.
Call: 048197774,
Text: 048197774,
Email: Support@arvocleaning.com.au
We’ll move and clean underneath light furniture and small items. We will vacuum and mop beneath heavy furniture, such as couches and mattresses, but we will not move anything at all. This is because there is a significant chance of scratching floors. Customers are welcome to move furniture for us, but we won’t give the cleaning crews instructions to do so on their own.
Yes, you can, but please be aware that if the first crew dispatched to you is not a trained steam cleaner, steam cleaning might need to be staggered on the day of your service. For instance, your cleaners might show up at 9 a.m. to do the regular cleaning and finish a few hours later. A new crew would then show up to do the steam cleaning. We do, however, have a few cleaners that are capable of doing both steam and basic cleaning.
Positive or unfavorable, we value every piece of feedback we receive. If you are unhappy with your service, please send an email to our office explaining the problem and including all pertinent images. Following that, we will implement our 100% satisfaction guarantee, strive to re-clean any areas that were overlooked or unsatisfactory within two to three days of the initial service, and/or consider a suitable discount if necessary.
Prior to your service, you will receive emails confirming and reminding you. These emails will include a link to create and log in to your account at the bottom. Any modifications you make to your service will be noted in the office. They will proceed if the cleaner’s timetable is unaffected by these adjustments. Our helpful office staff will contact you to try to find a solution that works for everyone if your modification conflicts with the cleaner’s timetable.
Indeed. Reports on the keys that the cleaners possess are routinely generated by our office. Only first names and the last name’s initial must appear on the key tag, per our strict policy. In order to prevent them from being linked to the property, the keys must never contain phone numbers, addresses, or complete names. As an alternative, you can purchase a key safe for your home from any normal hardware store and provide us the code.
With our clients, this is becoming a pretty standard procedure. The key is available for a replacement team to finish the service that same day, for instance, if your cleaner is unable to come for your appointment because of an emergency. For this reason, we strongly advise using key safes or a comparable device to enable remote access.
We do not handle hazardous materials, heavy lifting, or tasks requiring structural repairs. Please refer to our Exclusions Policy for more details.
Yes, we do complete interior window cleaning, and exterior but it might cost you extra.
You have the option to terminate your service at any moment, both online and over the phone. You don’t have to be concerned about lock-in contracts with us. Please be aware that cancellations must be submitted at least one working day prior to the scheduled service. You can be charged a fee that covers the cleaner’s lost income if you cancel within one business day. Please let us know if we can reallocate work to compensate for the cleaner’s time. Sometimes this price can be waived, but other times it has to be paid.
In the unlikely event that our service results in damage, please get in touch with our staff and send pictures within 48 hours of the service date and time. We will attempt to fix the item first if damage has been caused by our team’s error or neglect. Up to three quotations can be needed, depending on how much the repair would cost. Proof of purchase will be needed, and a suitable replacement will be sought if repair is not possible. Within 30 days of the complaint being filed, all quotations and proof of purchase must be submitted.
Yes! We offer discounts for weekly, fortnightly, and monthly services. Contact us for more details about our pricing plans.
Please Reach out to us through email or phone and we can provide you with the best discounts.
We prioritize safety by using eco-friendly, non-toxic cleaning products and adhering to strict hygiene and safety standards.
Does your business perform any outside work?
Yes, we exclusively concentrate on interior and exterior work. We do provide additional services.
Unless otherwise specified, full payment is due when the service is completed.
There is a 5% late fee for payments that are made after 14 days.
Offers simple and effective cleaning tips to keep your home spotless with minimal effort. Keep your space fres
3 Cimberwood Drive St, Melbourne City 3064, Australia
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